Companies, Offices, Workplaces, Corporates

Onboarding guidance for HR/Ethics teams, Complaint Cells (ICC), Counselors.

Overview & Fit

VEGU® is an anonymous communication channel for employees, knowledge workers, and other staff members to raise concerns (harassment, discrimination, safety, misconduct, ethics, corruptions etc.) without fear of intimidation or exposure. It complements hotlines and compliance tools by providing a mobile-first chat that builds trust and speeds follow-up.

Getting Started

• Identify your dedicated Responder or team (dedicated mailbox or shared mail for multiple staff members designated as Responders).
• Responder(s) will own day-to-day triage (Safety/Security team, Complaint Cell, Administrator(s), Counselor(s), HR teams, etc.).
• You may also designate an internal VEGU admin (to manage onboarding, training, access, and communicating with VEGU Team as needed).

Onboarding Your Institution

1. Register the Responder and your institution on the VEGU® Responder Portal.
2. Refer to this link for detailed Registration Instructions.

Using the Responder Portal

Refer to detailed Responder User Guide.

Threat Levels & Status

Levels: Serious, Minor, Informational.

Status: Pending, Under Review, On Hold, Resolved, Archive.

Archived complaints are disappeared from the Complaint List and can not be accessed by the Responders.

Anonymity, Anti-Retaliation & Policy Notes

• VEGU protects reporter identity unless they voluntarily share personal details in chat.
• Publish a clear anti-retaliation statement and enforcement process.
• Coordinate with HR/Legal on threshold for escalation and documentation standards.

Rollout Toolkit

Coming Soon

Troubleshooting

• Not seeing new chats? Refresh the list or check network restrictions.
• Emails not arriving? Verify the complaint mailbox and spam filtering.
• Red dots not clearing? Opening the chat marks it “seen”; reload if needed.

FAQ

What if a message looks urgent? Follow your safety protocol immediately. VEGU® is a communication channel; your team owns the operational response.

Can multiple responders work on cases? Currently, VEGU supports a single designated Responder account per institution. Many organizations use a shared mailbox with an internal SOP (standard operating procedure) for assigning cases among staff. In a near-future roadmap, we plan to introduce multi-responder support (multiple named responders per institution with role-based access) in an upcoming upgrade.

Additional or Custom Requirements: Contact VEGU Support team.

Roadmap

• Attachments (photos/videos/files) from both sides.
• Reporting/data export and role refinements.
• Single Sign-on (SSO) support