Admins & Responders

VEGU® empowers institutions to build trust and accountability by enabling safe, anonymous communication with students, employees, or community members. Responders are appointed representatives who receive and manage these reports through a secure web portal.

Who Can Be a Responder?

• Internal Complaint Cell (ICC) administrators
• School, college, or university administrators
• HR officers or compliance managers
• Counselors or student service leaders
• Legal/ethics teams
• Safety and threat prevention officers

How It Works

• Anonymous complaints are submitted by users via the VEGU mobile app
• Complaints are routed to institution-linked Responder teams
• Responders receive email alerts and access a secure portal
• Engage in two-way, anonymous chat to help resolve issues

Key Features

• Secure login with VG ID or Email and OTP
• Access allowed only for active Responders from active Institutions
• WhatsApp-style chat interface with secure threading
• Red-dot push notifications for unseen messages
• Dashboard access post-registration with email confirmation
• Account lock after 3 failed attempts

Dashboard Capabilities

• View and manage complaints as a live feed
• Open secure, anonymous chat threads for each report
• Respond with clarity, support, and confidentiality
• Use Contact VEGU button for direct support or escalation from VEGU support team

Can Users Be Identified?

By default, all complaints and conversations on VEGU are anonymous — users do not provide names, phone numbers, or contact information when reporting.

However, in extreme cases (e.g. threats of violence or safety emergencies), a secure and auditable “Unmasking Process” may be initiated through the VEGU team. This is allowed only under valid, pre-agreed circumstances and requires institutional justification.

This ensures anonymity is respected, but not exploited — protecting both users and institutions.