Admins & Responders

VEGU empowers institutions to build trust and accountability by enabling safe, anonymous communication with students, employees, or community members. Responders are appointed representatives who receive and manage these reports through a secure web portal.

Who Can Be a Responder?

• Internal Complaint Cell (ICC) administrators
• School, college, or university administrators
• HR officers or compliance managers
• Counselors or student service leaders
• Legal/ethics teams
• Safety and threat prevention officers

How It Works

• Anonymous complaints are submitted by users via the VEGU mobile app
• Complaints are routed to institution-linked Responder teams
• Responders receive email alerts and access a secure portal
• Engage in two-way, anonymous chat to help resolve issues

Key Features

• Secure login with VG ID or Email and OTP
• Access allowed only for active Responders from active Institutions
• WhatsApp-style chat interface with secure threading
• Red-dot push notifications for unseen messages
• Dashboard access post-registration with email confirmation
• Account lock after 3 failed attempts

Dashboard Capabilities

• View and manage complaints as a live feed
• Open secure, anonymous chat threads for each report
• Respond with clarity, support, and confidentiality
• Use Contact VEGU button for direct support or escalation from VEGU support team

Can Users Be Identified?

By default, all complaints and conversations on VEGU are anonymous — users do not provide names, phone numbers, or contact information when reporting.

However, in extreme cases (e.g. threats of violence or safety emergencies), a secure and auditable “Unmasking Process” may be initiated through the VEGU team. This is allowed only under valid, pre-agreed circumstances and requires institutional justification.

This ensures anonymity is respected, but not exploited — protecting both users and institutions.